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Privacy Policy

Last updated: November 1, 2023

At Discover Canada, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

We collect information from you when you visit our website, subscribe to our newsletter, fill out a form, or otherwise interact with our services. The information we may collect includes:

Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (when making purchases)
  • Travel preferences and history

Non-Personal Information

  • Browser type
  • IP address
  • Operating system
  • Referring website
  • Pages visited and actions taken on our website
  • Date and time of visits

How We Use Your Information

We may use the information we collect from you in the following ways:

  • To personalize your experience on our website
  • To improve our website and services
  • To process transactions and bookings
  • To send periodic emails, including newsletters and promotional content
  • To respond to your inquiries and provide customer support
  • To administer contests, promotions, or surveys
  • To comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and collect certain information. Cookies are small data files that are stored on your device. They help us improve our website and deliver a better and more personalized service.

For more information about how we use cookies, please see our Cookie Policy.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, as long as they agree to keep this information confidential.
  • Business Partners: We may share your information with our business partners, such as hotels, tour operators, or transportation providers, to fulfill your travel bookings and requests.
  • Legal Requirements: We may disclose your information when we believe that disclosure is necessary to comply with a legal obligation, protect our rights, protect your safety or the safety of others, or investigate fraud.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to delete your personal information
  • The right to restrict or object to the processing of your personal information
  • The right to data portability
  • The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email we send
  • Contacting us using the information provided in the "Contact Us" section below

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as those related to your account or ongoing business relations.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and update the "last updated" date at the top. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Discover Canada
88 Queens Quay West
Toronto, ON M5J 0B8
Canada

Email: [email protected]
Phone: +1 (416) 555-0123

This Privacy Policy was last updated on November 1, 2023.

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